Terms & conditions

TERMS & CONDITIONS

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Takeaway/We/Us/Our/my/I” means Mr C’s Low Carb Kitchen, Mr C’s;

Mr C’s Low Carb Kitchen, is the trading name of Mr C’s Handcrafted Food Company Limited , a company registered in England and Wales under number 10839325, whose registered office is at 16c Sandown Rd, Sandown PO36 9JP. Mr C’s Low Carb Kitchen are the operators of this Website.

”Website” means www.lowcarbkitchen.co.uk

These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website will guide you through the ordering process. Before submitting your order to us, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

OUR CONTRACT
All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with us you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Mr C’s Low Carb Kitchen retains the right to refuse any request made by you. If your order is accepted we will inform you by either email, SMS or via the website. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement e-mail and/or webpage confirming receipt of your order: this email and or webpage will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by the medium used for placing the order (SMS, e-mail or other appropriate digital means) that the goods which you ordered have been dispatched to you. Only those goods listed sent at the time of dispatch will be included in the contract formed.

IMAGES & CONTENT
We use our own imagery and we try to make sure the image is a true representation of the product you would receive. However we cannot be held responsible for colour discrepancies on your viewing device. We use alacalc.com for our nutritional values information and take every care to make sure the ingredients information is correct to gain our nutritional information. The values we present on our website may vary from the product we send. If the values are significantly different we will contact you to explain. We reserve the right to amend images, products ingredients and nutritional information at short notice.

PRICING & AVAILABILITY
Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund from Mr C’s Low Carb Kitchen. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

PAYMENT
All online card payments are made to Mr C’s Handcrafted Food Company Ltd. We use third party payment providers including Stripe, Apple Pay,, Google Pay, iZettle, Sum Up and PayPal. Upon receiving your order, they carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a full payment against the value of the goods you wish to purchase.

Perishable goods

Perishable goods are not covered by The Consumer Contracts Regulation cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

DELIVERY
We use Royal Mail for our postal delivery services. If no-one is available to receive the goods we cannot be held liable for the condition of the food if left outside for long periods or if left at Royal Mail premises.

REFUNDS & CHARGEBACKS
For refunds, charge-backs or disputes for online paid orders, please contact us on the details mention below.

Mr C’s Low Carb Kitchen, Email: mrc@lowcarbkitchen.co.uk, Website: www.lowcarbkitchen.co.uk, Address: Unit 19 Faulkner Lane, Sandown, Isle of Wight. PO36 9AZ – Tel: 01983 405996

ORDER CANCELLATION & AMENDMENTS

For postal orders – Once the order has been confirmed and payment taken from your account, you will be unable to cancel your order and will not be eligible for a refund if the order has already been posted you.

For local Isle of Wight deliveries – you may be able to amend/cancel your order up until delivery.

To change or cancel your order please contact us to attempt to resolve your request.

FEEDBACK
If the order received does not meet your expectation you can provide feedback to Mr C’s Low Carb Kitchen. Feedback submitted will be reviewed and displayed on the website and or social media, subject to our discretion.

COMPENSATION
If you are unhappy with the quality of any goods or the service provided by us and wish to seek any form of compensation, you should contact us directly to raise your complaint. You can email us at mrc@lowcarbkitchen.co.uk

PRIVACY POLICY & TERMS OF USE
Use of our Website is also governed by our Privacy Policy and Website Terms of Use,. Our Privacy Policy and Website Terms of Use are incorporated into these Terms and Conditions by this reference.

VARIATION
We shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

INVALIDITY
If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.

WAIVER
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

LAW & JURISDICTION
These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the above clause takes away or reduces your rights as a consumer to rely on those provisions.

Any dispute, controversy, proceedings or claim between you and us relating to these Terms and Conditions, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

Mr C’s Low Carb Kitchen
Website: https://lowcarbkitchen.co.uk
Address: Unit 19 Faulkner Lane, Sandown, Isle of Wight. PO36 9AZ – Tel: 01983 405996
Mr C’s Handcrafted Food Company LTD, Company Number 10839325. Registered in England.